Privacy Policy

01. Introduction

This Privacy Policy explains how The Legal Continuum (“we”, “us”, or “our”) collects, uses, discloses, and protects information when you use our websites, applications, and services (the “Platform”). It applies to all Users of the Platform.

We are committed to handling your information responsibly and in accordance with applicable Pakistani law. By using the Platform, you agree to the practices described in this policy.

02. Information we collect

Account information you provide: your name, email address, phone number, password, law-firm or chambers details, Bar Council number, role, city, and practice areas.

Client and case data you upload: documents, case files, hearing details, notes, and any personal information contained within them (“Client Data”).

Usage and technical data: device type, browser, IP address, log events, and interactions with the Platform, collected to keep the service secure and reliable.

Payment information: when you subscribe to a paid plan, billing details are processed by our payment providers; we do not store full card numbers on our systems.

03. How we use your information

To operate and provide the Platform: authenticating you, processing documents, generating AI analysis, scheduling hearing reminders, and powering the client portals you create.

To maintain security, prevent fraud and abuse, debug issues, and improve reliability and performance.

To communicate with you about your account, service updates, and — where you have not opted out — relevant product information.

We do not sell your personal information or Client Data to anyone.

04. AI processing of your documents

When you use AI features, the relevant content is processed by automated systems and, where applicable, trusted AI infrastructure providers, solely to produce the output you request.

We do not use your Client Data to train third-party foundation models. AI processing is performed to deliver features to you, not for unrelated purposes.

05. Legal bases for processing

We process your information to perform our contract with you (providing the Platform), to pursue our legitimate interests (such as securing and improving the service), to comply with legal obligations, and, where required, on the basis of your consent. Where we rely on consent, you may withdraw it at any time.

Consent records: when you accept our Terms, this Privacy Policy, or the AI-output disclaimer, we record which version you accepted and when. These records exist to evidence your consent and are removed with your account when you delete it.

06. How we share information

We share information only with service providers (“sub-processors”) who help us run the Platform — including hosting, database, authentication, AI processing, and payment providers — under contractual confidentiality and security obligations.

We may disclose information where required by law, court order, or lawful request by a competent authority, or to protect the rights, safety, and security of our users and the Platform.

If we are involved in a merger, acquisition, or asset sale, your information may be transferred subject to this policy.

07. Data security

Data is encrypted in transit and at rest. Access is isolated per account using row-level security, so one firm can never access another firm’s matters. Where you explicitly share a case, client, or document with colleagues in your firm, only those colleagues gain read access.

Uploaded case files are stored in private buckets with no public links. Originals are only ever served through short-lived signed URLs minted after a per-user access check.

Sessions are protected by short-lived tokens, an automatic sign-out after 60 minutes of inactivity, a “sign out of all devices” control in Settings → Security, and rate limits on sign-in and other sensitive operations.

Client-portal links are access-controlled and expose only the information you explicitly choose to share. We apply administrative, technical, and organisational safeguards appropriate to the sensitivity of legal data, though no method of transmission or storage is completely secure.

08. Data retention and deletion

While your account is active, your cases, clients, documents, and hearing records are retained so you can practise from a complete file. You may delete any individual case, client, or document at any time — deletion is immediate and permanent, including the stored original file and its extracted text.

Deleting your account (Settings → Danger zone) permanently and irreversibly removes your account, profile, consent records, cases, clients, documents, uploaded files, notifications, and your firm-chat messages. There is no recovery window — export anything you need first.

Housekeeping schedules for transient data: read notifications are purged after 90 days and all notifications after 180 days; delivered or cancelled hearing reminders are purged after 90 days; closed support inquiries are purged after 12 months.

Firm workspace content you shared (for example, a document shared with your firm) is visible to your colleagues only while you and the sharing setting allow it; it is deleted with your account. Messages you sent in team chat are removed when your account is deleted.

We may retain limited records where the law requires it — for example, billing records required by tax law — for the statutory period only.

09. International data transfers

Some of our sub-processors may store or process data outside Pakistan. Where information is transferred internationally, we take steps to ensure it remains protected by appropriate safeguards consistent with this policy.

10. Your rights and choices

Subject to applicable law, you have the right to access, correct, export, restrict, or delete your personal data, and to object to certain processing. You can exercise most of these directly from your account settings.

To make a request or raise a concern, contact us at hello@thelegalcontinuum.com. We will respond within a reasonable timeframe.

11. Cookies and similar technologies

We use cookies and similar technologies that are necessary to operate the Platform (for example, to keep you signed in) and, where applicable, to understand usage and improve the service. You can control non-essential cookies through your browser settings.

12. Children’s privacy

The Platform is intended for legal professionals and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us information, please contact us so we can remove it.

13. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated in-app or by email, and the “Last updated” date above will reflect the latest revision. Continued use after the effective date constitutes acceptance.

14. Contact us

If you have questions about this Privacy Policy or how we handle your data, contact us at hello@thelegalcontinuum.com.